Checkout.com Review (2023) – Fees, Solutions, and Features
There are a host of different payment platforms that you can partner with to process payments for your digital business. However, finding the right one is often difficult, especially when you consider the variable rates and different features offered by each. Checkout.com is one of the oldest cloud-based payments platforms in the industry, having launched in 2012.
Checkout.com is a popular choice for many online store owners, as it offers direct integrations for major ecommerce platforms like Shopify, BigCommerce, Chargebee, and many others.
But, is Checkout.com still relevant, especially with so many other payment processors, including big names like Stripe and 2Checkout? If you’re thinking about signing up with Checkout.com for all your payments, this review covers everything you need to know.
Checkout.com Review: Top Features
Since its launch, the company has continued to innovate and introduce new features each year. In 2022, they raised $1 billion in Series D funding, which gives Checkout.com a $40 billion valuation.
Checkout.com offers a variety of features that you’d want from a reliable payments processor, such as:
- An extensive range of integrations for all the major ecommerce platforms and apps.
- Fraud protection, using risk scoring to build risk profiles and routing logic to customize and create risk rules. They use an in-built 3DS solution to authenticate all high-risk transactions and for SCA compliance.
- International coverage; the platform supports more than 150 processing currencies in more than 170 countries.
- A wide range of payment options; Checkout.com supports all major debit and credit cards, digital wallets, including localized payment methods like Klarna and GiroPay.
- A comprehensive reporting tool that lets users see a breakdown of all incoming and outgoing transactions, fees, and automate reconciliation with financial systems.
- Increased focus on crypto; Checkout.com now offers support for crypto payments too.
- The Unified Payment API lets you aggregate and receive payments from multiple channels. This is very important for businesses that use several acquisition channels or rely on international payments and want to integrate localized payment options.
- A comprehensive payout solution to quickly send payments to customers. Users can send payments directly to Mastercard and Visa, or they can use bank payouts to send amounts to local payments.
Checkout.com Review: Ease of Use
Integrating Checkout.com in your online store is incredibly simple. If your store is built on WooCommerce, they have a plugin available that you can install to accept payments. There are mobile SDKs available, or you can also use their Hosted Payments Page, allowing customers to enter their payment details and pay through that.
Once you log in, you will access the Hub, where you can view fiscal reports, transactions, create payment links, or manage customers and their card details.
Checkout.com Review: Integrations
Checkout.com offers pre-built integrations for many popular ecommerce platforms, including all the big names and some obscure ones too, such as Optimus or Panda Group. They partner directly with companies to allow for seamless integration with your existing tech stack.
Unlike most other companies that charge a fixed percentage per transaction, Checkout.com uses tailored pricing. To get a quote, you have to fill out a form on their pricing page and connect directly with their support staff.
This requires you to provide estimates based on your monthly processing volume and your payment needs. Depending on your business profile and the risk category, the company will then give you a flat-rate quote.
They also use Interchange++ pricing, breaking down all the cost components for each card transaction to offer maximum transparency to their clients. While this is highly appreciated, small business owners have to first approach them to get a tailored quote.
There are no plans or different payment tiers. However, the company does offer free payment processing for registered charities in support countries. Their support staff is generally quite helpful, and there’s always a little wiggle room when creating a tailored plan.
Checkout.com Review: Security
Security is obviously a major concern for many online store owners. If you are integrating a payments platform, you’d want it to be as secure as possible. Thankfully, Checkout.com upholds all the fundamentals of ecommerce security.
For starters, Checkout Technology, a subsidiary of Checkout.com is PCI DSS certified as a Level 1 Service Provider. This is the highest standard for companies that process credit card information and store data.
The company also takes additional steps to make transactions more secure and mitigate risk. Checkout.com uses the 3D Secure 2.0 solution. It’s essentially an additional authentication step to reduce the risk of fraud.
Checkout.com also uses machine learning to create risk profiles, helping you create separate rules for different customer segments. You can customize these risk rules by mixing different properties and filter transactions depending upon your requirements.
Since they use Strong Customer Authentication, the chances of fraudulent transactions reduce sharply. Like all major payment processing platforms, Checkout.com also uses tokenization for storing payment information in a PCI-compliant vault.
They also have a disputes management solution to protect clients from fraudulent disputes or chargebacks.
Checkout.com: Web and Mobile Functionality
Checkout.com offers a range of payment methods, including Frames, which is an iframe solution that manages payment information. The Frames form can be integrated directly into a website, and uses tokenization to store customer information, so you don’t have to worry about PCI compliance.
SDK libraries are available for processing mobile payments, including for both Android and iOS. You can also download web SDK libraries for:
Checkout.com works seamlessly both on the web and on mobiles. If you don’t want to integrate payments directly into your store, you can also use their Hosted payments solution. The Hosted Payments Page redirects customers to a page hosted by Checkout.com itself, so you don’t have to worry about PCI compliance either.
Once payments are processed, you’ll receive a notification via a webhook.
Checkout.com: Countries Served
One of the reasons why so many big names use Checkout.com is because of their extensive support. Checkout.com has 19 offices around the world, and the service is available in more than 170 countries.
They offer support for local payment methods in major markets, as well as access to digital wallets. It supports almost all the major regions in the world.
Some of the biggest brands in the world use Checkout.com, including names like Deliveroo, Sony, Bloomingdale’s, Wise, Klarna, Dashlane, and many others.
They have dedicated local teams to help businesses navigate market regulations in different regions. Checkout.com also works with a range of ecosystem partners to help businesses manage payments and mitigate fraud.
They also support a host of different languages, including Chinese, Japanese, Filipino, Malay, German, French, Dutch, Hindi, and numerous others.
Another reason why I really like Checkout.com is because their support is fantastic. They have a Support button on their website that lets you send an email to them. There’s also a dedicated section for documentation, which is their version of a knowledge base.
Here, you can find more information about all the different features, FAQs, migration guides, and a lot more.
The section is regularly updated, so in most cases, you’ll probably find what you’re looking for in this part of the website.
You can also get in touch via phone, and they have separate departments for handling sales queries, offering merchant support, and for partnerships.
Who Should Use Checkout.com?
Checkout.com is ideal for growing businesses that want to rapidly scale and need a reliable payments processing partner. The platform is suitable for smaller businesses, but owing to its tailored pricing, smaller store owners would be better off going with another solution.
However, if you need to accept payments from multiple sources, and have clients ordering your products or services from different markets, Checkout.com might be just what you need. It offers a fantastic array of options to accept payments using almost any payment method conceivable, and it is also incredibly secure.
Checkout.com also invests heavily into its own product, with nearly two-thirds of the company working in IT and engineering departments. If you have a growing business and are in need of a payments processor that offers multiple solutions and is relatively affordable, Checkout.com is for you.
The company is PCI and SCA compliant, and they have integrations available for all the popular ecommerce platforms out there. This means non-technical founders and entrepreneurs can easily integrate Checkout.com into their online offerings.
Whether you are running an online store or a SaaS business and want to set up recurring invoicing, Checkout.com gives you all of the tools you need to set up payments and to accept payments from different platforms.
This is a third-party processor, so you’ll have to integrate it on your site (integrations are readily available). They also offer the option of emailing payment links or redirecting customers to their own Hosted Payments page.
This is a fantastic choice for businesses that are going global and need to quickly expand their payment support.
Have You Tried Checkout.com?
If you’ve tried Checkout.com or currently use it in your business, we’d love to hear from you! Let us know what you think about Checkout.com in the comments section below. Overall, I think that Checkout.com is one of the biggest names in the industry, and if you are looking for a reliable payments solution, this should definitely be a major contender.